Shipping policy
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🚚 SHIPPING POLICY (ZENVORIAN)
Last Updated: [Date Add karo]
At Zenvorian, we are committed to delivering your orders quickly, safely, and efficiently.
📦 Order Processing Time
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All orders are processed within 1–3 business days
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Orders are not shipped on Sundays or public holidays
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You will receive a confirmation email once your order is placed
🚀 Shipping Time
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Standard Delivery: 5–10 business days across India
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Delivery time may vary depending on your location
Note: During high-demand periods or unforeseen circumstances, delivery may take slightly longer.
💰 Shipping Charges
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We offer Free Shipping on all orders (or update if you charge shipping)
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No hidden charges — what you see is what you pay
📍 Order Tracking
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Once your order is shipped, you will receive a tracking link via email/SMS
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You can track your order in real-time
❌ Order Delays
While we try our best to deliver on time, delays may occur due to:
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Weather conditions
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Courier issues
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High order volume
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Remote location delivery
Zenvorian is not responsible for delays caused by these external factors.
📦 Incorrect Address
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Please ensure that your shipping details are correct
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We are not responsible for orders delivered to incorrect addresses provided by the customer
🔁 Failed Delivery / RTO (Return to Origin)
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If a delivery attempt fails due to customer unavailability or incorrect details, the order may be returned to us
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In such cases, re-shipping charges may apply
💳 Cash on Delivery (COD)
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COD is available on selected orders/locations
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Please ensure availability to receive the order to avoid cancellation restrictions
📦 Damaged or Lost Packages
If your package is:
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Damaged: Contact us within 48 hours with proof (photos/videos)
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Lost in transit: We will investigate and provide a replacement or refund if applicable
📩 Contact Us
For any shipping-related queries:
Email: zenvorian@gmail.com
Response Time: 24–48 hou